Over the past 2 months, we lost 2 long term Joomla clients to non-Joomla solutions. Considering our stats, this is a lot and based on their quick feedback, the major issues ended up being complex Joomla administration and user experience.

As someone who develops and maintains Joomla sites for living, I could easily argue that Joomla is easy. However, from the perspective of a small business owner or non-profit website administrator who typically has many other responsibilities, one can easily see how managing some aspects of a Joomla website could be cumbersome.

To help future and existing clients with managing their Joomla sites easier, I’ve meet with our development, support and billing leaders to try to come up with the best training solutions to improve business efficiency and satisfaction with your Joomla website.

Here are 3 main conclusions:

For existing clients: If you’re making updates to your website, you’re probably doing so in order to improve your Internet marketing and Internet sales efforts. As a part of OGO Sense fixed cost Internet Marketing plan, you would be provided necessary training and tutorials related to website workflows that you need to accomplish. These training resources typically cover written tutorials and recorded screensharing video sessions.

For new clients: We will determine together all admin workflows that you you will need to accomplish and provide clear written tutorials. This way months after the Joomla website implementation, you will have step by step reminders on how to accomplish something.

Other custom options: At any time, you may request personalized Joomla training at our regular hourly rates specified within your Joomla maintenance plan.

Over to you, what are overall issues and problems that you have with Joomla administration and Joomla User Experience? Please feel free to post in comments below.

Ogy Nikolic
Joomla Support